The Ultimate Guide to RTSA Mimosa: Expert Tips and Time-Saving Services

Published: October 29, 2025

If you’re a motorist in Lusaka, chances are you’ve heard of RTSA Mimosa or have been told you need to visit there for your vehicle’s fitness test. But what exactly is RTSA Mimosa, and how can you navigate their services efficiently? This comprehensive guide breaks down everything you need to know about this crucial facility for Zambian drivers.

What is RTSA Mimosa?

RTSA Mimosa is the Road Transport and Safety Agency’s vehicle testing and inspection facility located in the Mimosa area of Chilanga, on the outskirts of Lusaka. This is the primary vehicle inspection center serving Lusaka residents who need physical inspection reports for vehicle registration, fitness certificates, and various other motor vehicle services.

The facility operates Monday through Friday from 8:00 AM to 5:00 PM, and is closed on weekends. It’s strategically located to serve the greater Lusaka metropolitan area and is an essential stop for anyone dealing with vehicle registration, renewal, or transfer of ownership.

What Services Does RTSA Mimosa Provide?

Vehicle Fitness Testing

The primary service at RTSA Mimosa is vehicle fitness testing – a mandatory safety inspection that ensures your vehicle meets safety standards for operation on Zambian roads. This safety inspection is required for used vehicles and allows them to drive legally on public roads.

Physical Inspection Reports

RTSA Mimosa provides physical inspection reports required for various services including vehicle registration, change of ownership, replacement of registration certificates, and other motor vehicle transactions.

Key Documents and Services Available:

• Motor vehicle fitness certificates
• Physical inspection reports for new registrations
• Change of ownership inspections
• Registration certificate replacements
• Vehicle roadworthiness assessments

Current Fees and Costs (2024-2025)

RTSA implemented significant fee increases in May 2024, with fees rising by over 25% across all services. Here are the current fee structures you should be aware of:

Motor Vehicle Licensing (Road Tax) – 2024 Rates:

• Motorcycles: K74 (full year)
• Vehicles under 800kg: K440 (full year)
• Vehicles 800kg-1000kg: K514 (full year)
• Vehicles 1000kg-1200kg: K587 (full year)
• Vehicles 1200kg-1400kg: K660 (full year)

Vehicle fitness testing now costs K64, and the application form for physical inspection is issued at K46.80 from any RTSA office.

The Digital Revolution: ZamPortal Changes Everything

The biggest game-changer for RTSA services in 2024 has been the introduction of ZamPortal – Zambia’s digital government services platform. This online platform has revolutionized access to RTSA services, allowing motorists to apply for driver’s licenses, road tax, and vehicle registration from the comfort of their homes.

What ZamPortal Means for You:

• No More Long Queues: Long queues and extended waiting times at RTSA offices are now things of the past, with the platform significantly reducing crowding at physical locations
• Online Applications: Apply for most services online before visiting
• Faster Processing: The effectiveness of ZamPortal is evident in the absence of queues at most RTSA locations
• 24/7 Access: Submit applications any time

How to Access ZamPortal:

To use these services, you need to register an account at https://zampass.gsb.gov.zm/register using your NRC number, mobile number, and email address already registered on the RTSA system.

Real Customer Experiences: What to Expect

Based on reviews and feedback from actual users, here’s what you can expect when visiting RTSA Mimosa:

The Positive:

• Many customers praise the officers as “quick and effective,” with some noting that early morning visits help beat long lines
• Users appreciate that RTSA officers are professional and “not enticed by bribes,” emphasizing the importance of having proper documents and a fit vehicle
• The facility provides “a nice way to get out of the hustle of town”

Areas for Improvement:

• Some users report needing better signage and clearer directions for first-time visitors
• Facilities like restrooms and eating places need improvement
• Wait times can still be lengthy, with some users experiencing slow queuing systems

Pro Tips from Users:

• Go Early: Best time to visit is early morning to beat the long lines of vehicles
• Prepare for Waits: Minimum wait time is typically 30 minutes, “which actually is not too bad”
• Use Online Services: Buy your fitness certificate online beforehand to spend minimal time on the actual inspection

Required Documents: What to Bring

When visiting RTSA Mimosa, ensure you have the following documents ready:

For Vehicle Fitness Testing:

• Valid vehicle registration documents
• Insurance certificate
• Driver’s license
• National Registration Card (NRC)

For Change of Ownership:

Required documents include physical inspection report from RTSA, police report from Central Police (Room E13), ID copies of both buyer and seller, tax clearance certificate from ZRA, and properly completed change of ownership application form

For Registration Certificate Replacement:

You’ll need a physical inspection report, police report from Central Police, owner’s ID copy, and letter of authorization if a third party is applying

Recent Developments and Future Plans

RTSA announced plans to complete another vehicle examination yard by the end of 2022 to help decongest the current facilities. The new facility promises mechanized equipment capable of determining vehicle fitness in shorter periods, potentially clearing more vehicles compared to the current manual process.

Additionally, RTSA hosted the inaugural SSATP Leaders in Road Safety Management Training Program in June 2024, demonstrating their commitment to advancing road safety initiatives.

Alternative RTSA Locations in Lusaka

If RTSA Mimosa is inconvenient for you, consider these alternative locations:

RTSA Silverest

Located along Great East Road, this facility offers vehicle fitness testing and is convenient for residents of Silverest, Chongwe, Chelstone, and nearby areas. Users report that 45 minutes is typically sufficient to complete the entire process.

RTSA Lumumba Road

The main administrative office for licenses and road tax payments, now significantly less crowded thanks to ZamPortal.

RTSA Ridgeway

Traditional vehicle examination yard, though often more congested than newer facilities.

Smart Tips for Efficient Service

1. Go Digital First: Use ZamPortal to complete as much as possible online before visiting
2. Morning Visits: Plan early morning visits to avoid crowds
3. Document Preparation: Have all required documents ready and organized
4. Payment Methods: Electronic point of sale machines are available at RTSA offices, but carrying cash as backup is wise
5. Check Requirements: Visit the official RTSA website at www.rtsa.org.zm for the latest requirements

Contact Information and Support

• RTSA National Call Center: 983 (Toll-free line)
• Email: [email protected]
• WhatsApp: +260 96 5429499
• Phone: +260 955 983 983
• Website: www.rtsa.org.zm
• Facebook: AskRTSA1

PS: RTSA highway code

Conclusion

RTSA Mimosa remains a crucial facility for Lusaka motorists, providing essential vehicle testing and inspection services. While challenges like wait times and facility improvements remain, the introduction of ZamPortal has significantly modernized the experience.

The key to a smooth experience at RTSA Mimosa is preparation: use online services where possible, arrive early, have your documents ready, and stay informed about current fees and requirements. As Zambia continues its digital transformation journey, expect even more improvements to make vehicle licensing and testing more efficient and user-friendly.

Whether you’re a first-time vehicle owner or a seasoned driver, understanding RTSA Mimosa’s services and processes will save you time, money, and frustration. The agency’s commitment to reducing corruption and improving service delivery, combined with digital innovations like ZamPortal, signals a positive future for transport services in Zambia.

For the latest updates and information, always check the official RTSA website or call their national helpline at 983.