About LWSC
The Lusaka Water and Sewerage Company (LWSC) is Zambia’s leading commercial water utility company, providing essential water supply and sanitation services across Lusaka Province. LWSC serves customers in Lusaka, Chongwe, Luangwa, and Kafue districts through 8 operational facilities, making it a critical infrastructure provider for the region.
Established in 1988 under the Companies Act and commencing operations in 1990, LWSC has evolved from a government entity to a commercial utility focused on delivering reliable water and sewerage services to both residential and business customers.
Contact Information & Office Locations
Head Office
Address: Plot 871/2 Rhodespark, Katemo Road, Lusaka 10101, Zambia
Phone Numbers
- Main Line: +260 211 251 571
- Customer Service: +260 211 257 579-83
- Mobile: +260 975 618618
- Alternative: +260 950 948028
- Additional: +260 211 250 002
Email Contacts
- Customer Service: [email protected]
- General Inquiries: [email protected]
Bill Payment Options
LWSC transitioned to a fully cashless payment system effective September 1, 2024, offering customers multiple convenient digital payment methods:
Mobile Payment
- USSD Code: Dial *3455# from any network
- Access all LWSC services directly from your mobile phone
Digital Platforms
All individual and corporate customers are required to use digital platforms for water and sanitation bill payments, including:
- Mobile money services
- Bank transfers
- Online payment portals
Mobile App
LWSC offers a mobile application for convenient access to water services, allowing customers to:
- Pay bills
- Check account balances
- Report service issues
- Access customer support
Service Areas
LWSC provides comprehensive water and sewerage services to:
- Lusaka District – Primary service area including the capital city
- Chongwe District – Rural and peri-urban areas
- Luangwa District – Extended coverage area
- Kafue District – Industrial and residential zones
Services Offered
Water Supply Services
- Clean, treated water distribution
- New connection installations
- Meter reading and billing
- Water quality testing and monitoring
Sewerage Services
- Wastewater collection and treatment
- Sewerage system maintenance
- New sewerage connections
- Environmental compliance monitoring
Customer Services
- 24/7 emergency response
- Billing inquiries and disputes
- Connection applications
- Service interruption notifications
Current Challenges and Solutions
Infrastructure Development
LWSC continues to address the growing demand from Lusaka’s expanding population through:
- Construction of new water treatment facilities
- Pipeline network expansion
- System modernization projects
- Leak detection and repair programs
Payment Solutions
To address historical payment challenges, LWSC has implemented:
- Flexible payment plans for low-income customers
- Automated billing systems
- Multiple payment channels for convenience
- Customer education programs
How to Get Connected
New Water Connection
- Contact LWSC customer service
- Submit required documentation
- Site inspection and quotation
- Payment of connection fees
- Installation scheduling
Service Requests
- Emergency repairs: Call main customer service line
- Routine maintenance: Submit request through mobile app or USSD
- Billing inquiries: Contact customer service during business hours
Regulatory Oversight
LWSC operates under the regulation of NWASCO (National Water Supply and Sanitation Council), which was established under the Water Supply and Sanitation Act No. 28 of 1997.
Online Resources
- Official Website: lwsc.com.zm
- Customer Portal: lwsc.com.zm/customer/login
- Facebook Page: Active customer support and updates
- Mobile App: Available for Android devices
Quick Reference
| Service | Contact Method |
|---|---|
| Bill Payment | Dial *3455# |
| Customer Service | +260 211 251 571 |
| Emergencies | +260 975 618618 |
| Email Support | [email protected] |
LWSC remains committed to providing reliable water and sanitation services while continuously modernizing its infrastructure and customer service delivery to meet the growing needs of Lusaka Province residents and businesses.
For more information on Lusaka Water and Sewerage Company, visit their website